Privacy policy

The Larp Factory operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (hereinafter the "Services"). The Larp Factory is a store powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access, use, purchase, or otherwise interact with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described herein.

The Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or rendered non-identifiable so that it cannot be used to identify you or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences made from that personal information, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:

Contact information, including your name, address, billing address, shipping address, phone number, and email address.

Financial information, including credit card, debit card, and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including the items you view, add to your cart, wish list, purchase, return, exchange, or cancel, as well as your past transactions.
Your communications with us, including information you include in your communications with us, such as when you submit a customer service inquiry.
Device information, including information about your device, browser or network connection, IP address, and other unique identifiers.
Usage information, including information about your interaction with the Services, including how and when you access or interact with the Services. Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services, including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf;

From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

To provide, tailor, and improve the Services. We use your personal information to provide you with the Services, including to fulfill our contract with you, process your payments, process your orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange shipments, facilitate returns and exchanges, and provide you with enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about Shopify's use of your personal information and your rights, you can consult Shopify's Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights related to your personal information here.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, we recommend that you review their privacy and security policies and other terms of service. We do not guarantee and are not responsible for the confidentiality or security of these sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction as to its use by us or any third party. The inclusion of these links does not imply any endorsement of the content of those platforms, or of their owners or operators, unless otherwise stated on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as defined by applicable law) personal information about individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measure is perfect or infallible, and we cannot guarantee "perfect security." Furthermore, any information you send us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The retention period for your personal information depends on various factors, such as the need to retain this information to administer your account, provide you with the Services, comply with our legal obligations, resolve disputes, or enforce any other applicable contract or policy.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may refuse your request to the extent permitted by law.

Right of access/right to information. You may have the right to request access to the personal information we hold about you.
Right to erasure. You may have the right to request the deletion of the personal information we hold about you.
Right to rectification. You may have the right to request the correction of inaccurate personal information we hold about you.
Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party, under certain circumstances and with certain exceptions.
Managing communication preferences. We may send you promotional emails. You can unsubscribe at any time using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

If you reside in the UK or the European Economic Area, 

Subject to the exceptions and limitations provided by local law, you may exercise the following rights in addition to those listed above:

Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
Withdrawal of consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, the lawfulness of processing based on consent before its withdrawal will not be affected.

You can exercise these rights in the designated areas of the Services or by contacting us using the contact details provided below. To learn more about Shopify's use of your personal information and your rights, including rights relating to data processed by Shopify, please visit https://privacy.shopify.com/fr.

We will not penalize you for exercising any of these rights. We may need to verify your identity before we can process your requests, within the limits provided for or permitted by applicable law. In accordance with applicable law, you may appoint an authorized representative to request to exercise your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authorization you have given them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the time limits provided for by applicable law.

Complaints

If you wish to make a complaint about our processing of your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to challenge our decision by contacting us using the contact details provided below, or by lodging a complaint with the relevant data protection authority in your region. For the EEA, you can find a list of data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside of your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or, where applicable, an equivalent contract issued by the competent authority in the United Kingdom, unless the data transfer is to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice, in accordance with applicable law.

Contact

For any inquiries, please send an email to contact@thelarpfactory.com